Answers to frequently asked questions (FAQs) will be posted here as they come up.
SHIPPING RATES AND POLICIES:
Postage Rate increase effective October 1, 2013
All orders are sent First Class Mail. If you require expedited shipping, insurance or tracking of your order please contact me. Requesting these services will increase postage costs for the customer.
Shipping Policies USA :
- One Pattern: $2.75
- Two Patterns: $3.55
- Three or more patterns ships free!
The above is a “per paid order” and is not cumulative. Any refunds due on shipping costs will be reimbursed through PayPal.
CANADA: (general shipping costs)* see below
- One Pattern: $3.85
- Two Patterns: $4. 95
- Three to Five Patterns: $10.95
- Six to Nine Patterns: $15.95
Shipping Policies International: PLEASE CONTACT FOR SHIPPING RATES:
- Please be advised: As of 01/27/2013 U.S. Postal Rates have more than doubled for International Shipping.
All duties, tariffs and/or fees imposed by the country of the recipient shall be the responsibility of the recipient.
FEBRUARY 1, 2015 EFFECTIVE IMMEDIATELY: ABSOLUTELY NO BOOKS will be shipped outside of the continental United States.
When can I expect my order to arrive?
Most items are generally shipped within 48 hours of paid order, based on business days. Weekends/Holidays may increase shipping time.
Notification is sent when your order has shipped. Within the continental United States, please allow up to five (5) business days for receipt of your order. Outside of the continental United States, shipping times vary and can take up to fifteen (15) business days.
(Some of you have noticed that patterns are “100 lbs.” This is done for programing reasons; meaning to have the program be able to read when an order reaches three patterns. The shipping charges will be dropped once a quantity of three patterns are reached if your address is within the United States. Shipping charges are based on the amount of patterns ordered; not the weight of the patterns.)
Do I have to sign in as a customer to make a purchase?
No, you do not have to sign in to make a purchase. If you sign in as a customer, you may receive advance notice of special sales.
If you do wish to establish an account, the procedure is fairly straight forward:
- on the Home page click on the Shopping Bag icon
- in the box that appears you will see “Sign In”. Click Sign In
- New customers will need to click on Register New Account in the box that appears; returning customers are required to sign in with an e-mail address and their password if they wish to purchase thru their account
- New customers will need to fill in the boxes which ask for a name, an e-mail address and a password that you create in order to establish an account.
When you create or establish an account, your orders will be recorded there. I do not have access to your personal account nor access to your password. I do not have access to credit card information, Paypal accounts or bank accounts. Questions regarding any financial accounts should be directed to those institutions.
How do I search for a specific pattern?
In the Product Search box, enter the Manufacture’s Name and pattern number, then click the Search box. (example: McCall’s 0000) If the search pulls up multiple patterns of the Manufacturer, you will have to enter the pattern you are searching for in quotations. (example: “McCall’s 0000“). If you need help, please contact me.
Where are the description/pattern abbreviation meanings found?
Abbreviations used in the pattern descriptions are found under GLOSSARY. See the Glossary tab.
Do I have to have a PayPal account in order to make a purchase?
No, you do not need a Paypal account. Paypal is simply the method used at this site to process a payment. You may use a credit card that Paypal accepts or you may purchase by using Paypal’s e-check method.
Qualified Return Customers:
If you have previously purchased from Sew Exciting Needleworks, you are entitled to use the current coupon code for a ten percent (10%) discount on all subsequent orders. Discount excludes shipping/handling charges. Coupon code must be entered at time of purchase; no exceptions. This discount is not valid during sales or other special offers.